Performance Driven CRM How to Make Your Customer Relationship Management Vision a Reality

By: Brown, Stanley A. & Gulycz, Moosha

Price: $30.00

Quantity: 1 available

Book Condition: Very Good in Very Good dust jacket


272 pp. Jacket has light edgewear. Spine, corners bumped. Provides a proven approach to CRM, with standards of performance and a balanced scorecard approach for your customer care programs. ; 8vo 8" - 9" tall

Title: Performance Driven CRM How to Make Your Customer Relationship Management Vision a Reality

Author Name: Brown, Stanley A. & Gulycz, Moosha

Categories: Business,

Edition: First Edition

Publisher: Etobicoke, Ontario, John Wiley & Sons Canada: 2002

Binding: Hardcover

Book Condition: Very Good in Very Good dust jacket

Seller ID: BUS0333

Keywords: BUSINESS Customer Customer Relations MANAGEMENT PERFORMANCE Management Continuous Improvement