Etobicoke, Ontario, John Wiley & Sons Canada: 2002
Edition: First Edition
Seller ID: BUS0333
Condition: Very Good in Very Good dust jacket
272 pp. Jacket has light edgewear. Spine, corners bumped. Provides a proven approach to CRM, with standards of performance and a balanced scorecard approach for your customer care programs. ; 8vo 8" - 9" tall View More...
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